Privacy Policy, Terms of Use & Scope of Services

Rocheline Williams Psychology ("we," "our," or "us") is committed to transparency, professionalism, and protecting your privacy. This document outlines our terms of use, privacy practices, confidentiality commitments, and scope of services.

1. Scope of Services & Professional Disclaimer

What We Provide

We offer professional coaching, career counseling, leadership development, and organizational psychology consulting designed to support:

Career transitions and professional development
Leadership skills and executive coaching
Workplace challenges and organizational dynamics
Personal growth and professional well-being

Our services are grounded in organizational psychology principles, evidence-based coaching methodologies, and professional coaching credentials.

What We Do Not Provide

Important: We do not provide:

Psychotherapy or clinical therapy
Mental health treatment or diagnosis
Psychological assessment for clinical purposes
Medical or psychiatric advice
Crisis intervention or emergency services

Professional Relationship

Our services constitute a professional coaching relationship, not a therapeutic or medical relationship. If you require clinical mental health treatment, psychological therapy, or psychiatric care, we can provide referrals to appropriate licensed professionals.

Our services are not a substitute for licensed mental health care, medical treatment, or legal advice.

2. Confidentiality & Privacy

Our Confidentiality Commitment

We treat all client information as strictly confidential and maintain the privacy of your personal details, session content, and communications.

Exceptions to Confidentiality

We may be required by law to disclose information in the following circumstances:

Imminent risk of harm: If you present a serious threat of harm to yourself or others
Abuse reporting: Suspected abuse or neglect of a child, elderly person, or dependent adult
Legal requirements: Valid court order, subpoena, or other lawful legal process
Professional consultation: Anonymized consultation with supervisors or colleagues for quality improvement (no identifying information shared)

Data Security

We use industry-standard security measures to protect your information, including:

Encrypted video sessions (Zoom, secure platforms)
Secure client portal (Zanda Health - HIPAA-compliant)
Encrypted payment processing (Stripe)
Password-protected records and communications

However, please note: No method of electronic transmission or storage is 100% secure. We cannot guarantee the absolute security of data transmitted over the internet.

3. Privacy Policy

Information We Collect

Personal Information (provided by you voluntarily):

Name, email address, phone number
Scheduling and appointment details
Payment and billing information
Information you share during consultations and sessions
Responses to intake forms or assessments

Automatically Collected Information:

Website usage data (pages visited, time spent, browser type)
Device information (IP address, operating system)
Cookies and analytics data (Google Analytics)

How We Use Your Information

We use your information to:

Schedule appointments and send reminders
Provide professional coaching and consulting services
Process payments and manage billing
Communicate updates about appointments, policies, or services
Improve our website and service offerings
Comply with legal and professional obligations

We do not sell, rent, or trade your personal information to third parties.

Sharing of Information

We may share limited information with trusted service providers who assist in operating our practice:

Scheduling platform: Calendly or Zanda Health (appointment booking)
Payment processor: Stripe (secure payment processing)
Email service: Professional email providers (appointment confirmations, communications)
Analytics: Google Analytics (website performance, anonymized)

All service providers are bound by confidentiality agreements and data protection requirements.

Your Privacy Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal information (subject to record-keeping requirements)
Opt out of non-essential communications
Request a copy of your records

To exercise these rights, contact us at: hello@rochelinewilliams.com

Data Retention

We retain client records for 5 years from the date of last service, in accordance with professional standards and legal requirements. After this period, records are securely destroyed.

4. Terms of Use

Website Content & Intellectual Property

All content on this website—including text, graphics, logos, images, and materials—is the property of Rocheline Williams Psychology and protected by copyright and intellectual property laws.

You may not:

Copy, reproduce, or redistribute website content without written permission
Use our materials for commercial purposes without authorization
Modify or create derivative works from our content

You may:

View and print content for personal, non-commercial use
Share links to our website

Acceptable Use

You agree to use our website and services:

Lawfully and in compliance with all applicable laws
Respectfully without harassment, abuse, or harmful conduct
Honestly by providing accurate information

Prohibited activities include:

Attempting to access unauthorized areas of the website
Transmitting viruses, malware, or harmful code
Impersonating others or providing false information
Using our services for illegal or harmful purposes

Disclaimer of Warranties

Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

Warranties of merchantability or fitness for a particular purpose
Guarantees of uninterrupted or error-free service
Warranties regarding accuracy or completeness of content

We make no guarantees regarding specific outcomes, results, or benefits from our services. Individual results vary.

Limitation of Liability

To the fullest extent permitted by law, Rocheline Williams Psychology, its owner, and affiliates disclaim liability for:

Any indirect, incidental, consequential, or punitive damages
Loss of profits, data, or business opportunities
Damages resulting from use or inability to use our website or services
Errors, omissions, or inaccuracies in website content

Maximum liability for any claim shall not exceed the amount paid by you for services in the preceding 12 months.

Professional Relationship

The coaching relationship is a professional partnership based on mutual respect, honesty, and commitment. Clients are responsible for:

Their own decisions and actions
Implementing insights and strategies discussed
Seeking appropriate medical, legal, or financial advice when needed

We do not guarantee specific outcomes. Professional growth requires active participation, commitment, and time.

5. Session Policies & Cancellations

Scheduling & Attendance

Sessions are 50 minutes in length
Sessions are conducted via secure video platform or in-person at our San Diego office
Clients are responsible for arriving on time; late arrivals may result in shortened sessions

Cancellation Policy

24-hour notice required for cancellations or rescheduling
Cancellations with less than 24 hours notice will forfeit the session
Emergencies are handled on a case-by-case basis with compassion

No-Show Policy

If you miss a scheduled session without notice, the session is forfeited and cannot be rescheduled or refunded.

Membership Commitment

Essential Membership ($89/month): 3-month minimum commitment
Growth Membership ($159/month): 3-month minimum commitment
After initial commitment, memberships auto-renew monthly
Sessions roll over for up to 2 months if unused
Membership can be paused (up to 1 month per year) or cancelled after commitment period with 30-day written notice

Payment Terms

Payment is processed via Stripe (secure, encrypted)
Membership fees are automatically charged on the same date each month
Failed payments will result in 3-day grace period before membership suspension
No refunds for services already rendered

6. External Links

Our website may contain links to third-party websites or resources (e.g., articles, tools, references).

We are not responsible for:

Content, accuracy, or availability of external sites
Privacy practices of third-party websites
Products or services offered by external sites

We recommend reviewing the privacy policies and terms of any external websites you visit.

7. Age Requirement

Our services are intended for adults aged 18 and older. We do not provide services to minors and do not knowingly collect personal information from individuals under 18.

If you are under 18, please do not use our website or services.

8. Cookies & Analytics

What Are Cookies?

Cookies are small text files stored on your device that help websites function and analyze usage patterns.

How We Use Cookies

Essential cookies: Enable basic website functionality (required)
Analytics cookies: Help us understand website traffic and improve user experience (Google Analytics)

Your Cookie Choices

You can disable cookies in your browser settings. However, some website features may not function properly without cookies.

Google Analytics: We use Google Analytics to analyze website traffic. Data is anonymized and aggregated. You can opt out using the Google Analytics Opt-Out Browser Add-on.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know: What personal information we collect and how we use it
Right to delete: Request deletion of your personal information
Right to opt-out: Opt out of sale of personal information (Note: We do not sell personal information)
Right to non-discrimination: Equal service regardless of privacy rights exercised

To exercise these rights, contact us at: hello@rochelinewilliams.com

10. HIPAA Compliance

While we are not a covered entity under HIPAA (we provide coaching, not clinical healthcare), we follow HIPAA-aligned privacy practices to protect your information:

Secure, encrypted communications
Confidential record-keeping
Limited disclosure of personal information
Employee training on privacy and confidentiality

11. Changes to This Policy

We reserve the right to update or modify this Privacy Policy, Terms of Use, and Scope of Services at any time.

Changes will be:

Posted on this page with a new "Effective Date"
Communicated to active clients via email (for significant changes)

Your continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

We encourage you to review this page periodically for updates.

12. Dispute Resolution

Governing Law

These terms are governed by the laws of the State of California, without regard to conflict of law principles.

Informal Resolution

If you have a concern or dispute, we encourage you to contact us first at hello@rochelinewilliams.com to resolve the matter informally.

Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in San Diego County, California, in accordance with the rules of the American Arbitration Association.

You waive your right to participate in a class action lawsuit or class-wide arbitration.

13. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, Terms of Use, or our services, please contact:

Rocheline Williams Psychology

Email: hello@rochelinewilliams.com
Phone: (619) 787-8093

Office Address:
1420 Kettner Blvd, Suite 300
San Diego, CA 92101

Office Hours:
By appointment only

15. Acknowledgment & Consent

By using our website, scheduling a consultation, or engaging in our services, you acknowledge that you have:

Read and understood this Privacy Policy, Terms of Use, and Scope of Services
Agreed to these terms and conditions
Consented to the collection and use of your information as described

Effective Date: January 1st, 2026